About ADV-Care
Mission
ADV-Care’s mission is to improve the lives of our customers by providing a convenient and secure way to fill prescriptions at the best possible price.
Vision
ADV-Care aims to be the pharmacy of choice for people seeking a trustworthy alternative and the best value for conveniently filling prescriptions for their chronic conditions.
Company Overview
A group of engineers and pharmacists came together to launch ADV-Care Pharmacy Inc. in 1998. These pioneers recognized the potential of emerging internet technology and knew it could be harnessed to provide patients with a convenient, safe way to order their medication and have it delivered to their offices, homes, or travel destinations within Canada
- ADV-Care Pharmacy is accredited by the Ontario College of Pharmacists.
Our History
1999
ADV-Care Pharmacy Inc. developed its first website using IBM Net.Commerce software (now known as WebSphere), a robust and proven enterprise-level platform. We created a rigorous process to authenticate patients and their prescribing physicians, as well as a fully automated and integrated front-end (website) and back-end order fulfillment process, to ensure the utmost safety and speed. ADV-Care is Canada’s first digital pharmacy.
2000
ADV-Care obtained its licensing from the Ontario College of Pharmacists and launched its website later that year, becoming the world’s first online pharmacy. ADV-Care was also the first pharmacy to publish Canadian prescription prices online, a practice we continue to this day. This allows patients to compare the cost of their medications with local pharmacies.
2000 - 2001
During 2000 and 2001, the company continued developing its processes and developed a fully automated, integrated front end (website) and back-end filling process that guarantees the safety of filling a prescription on the internet and tracking its processing stages until the medication is received by the customer.
2003
A number of employee and private groups enrolled in an exclusive service arrangement that reduced their medication benefit costs. By this time, while competitors had begun to establish online pharmacies, ADV-Care remained a leader in the field.
2003 - 2007
ADV-Care continued to expand its market and pursue continuous improvement. We implemented new patient safety features and services, including automated refill reminders, an automatic drug interaction check for every new order, online order tracking, and faster processing times.
2007
The company moved its operations to a new address as part of its ongoing expansion and further expanded into the wholesale business.
2011
ADV-Care launched its mobile app to provide cross-platform access across all devices. The ADV-Care app completes our spectrum of all-device coverage, with each portal serving as a synchronized customer access point to information on our server.
2019
ADV-Care implemented new and improved fulfillment technology for cold-chain medications, such as insulin, thanks to a new type of temperature-controlled, monitored packaging that keeps them safe.
Now
ADV-Care Pharmacy provides secure, personalized, confidential, and comprehensive customized pharmacy services on a one-to-one basis via a secure video app. Patients talk directly with our pharmacist about all their medication concerns. Medications ordered are delivered directly to patients across Canada. Registered patients have a record of previous purchases for easy reordering and receive transaction confirmations and reminders by phone or email. New patients can order their prescriptions online using our secure mobile app or website, 24/7 from anywhere, a service only provided by ADV-Care Pharmacy. In addition to individual patient services, we provide specialty and orphan drugs to clinics and intermediaries across Canada in multiple languages. ADV-Care Pharmacy continues to improve its fulfillment technology and specialized shipping for cold-chain medications, such as insulin.
ADV-Care Pharmacy Accreditations
What We Do …
- We provide personalized, confidential, and comprehensive customized pharmacy services on a one-to-one basis.
- Customers can order their medication online or via mobile, receive friendly refill reminders, and track the status of their orders until they are delivered to their doorstep.
- Use our private video to talk directly with our pharmacist about all your medication needs.
- We offer all prescription and specialty drugs and save you money on more than 20,000 health and beauty products.
- We bill your Canadian health insurance plan directly to help reduce your out-of-pocket costs.
- We deliver directly to you — anywhere in Ontario or to your travel destinations across Canada.
- Canadians have enjoyed our convenient service since 2000.
- We have been serving employers to help them reduce their health plan costs effectively.
Our Registered Customers enjoy …
- Frequent shopper discount on non-prescription medications.
- A record of previous purchases for easy re-ordering.
- Shipping to a different address of their choice.
- Confidential, secure, and private transactions for all personal information.
- Comprehensive, online managed care service.
- Automatic drug interaction check for their prescriptions as well as health and beauty products.
- Convenient refill reminder service. We even remind you about your doctor’s appointments to refill your meds.
- Mobile & online ordering of prescriptions, refill and pharmacy transfers
Our privacy policy …
We collect our customers’ personal information only to create a profile that helps us provide a safe, fast, and efficient service. We will not use the information for any marketing or other purpose, nor will we share it with any third parties. You retain your complete privacy while taking advantage of all the services we offer. More details
Our Delivery policy …
Medication delivery is managed by Canada Post Express Post registered delivery service. Contact our Customer Service for other delivery arrangements. . (Check shipping and handling charges)
Our Return policy …
Please note that all medications purchased through our website are final sale. We cannot accept returns or exchanges for any medication products. We apologize for any inconvenience this may cause and encourage you to carefully review your order before completing your purchase.
Our Counseling policy …
Our pharmacy will make all reasonable efforts to contact customers for counseling on prescription medications and over-the-counter orders. Customers are invited to contact us via secure video or by calling our toll-free number at 1 (888) 471-4721 during business hours with any questions or concerns. Our pharmacists are available during business hours to answer any questions.Click Here for contact information.
Our Customer Complaint policy …
Customers may submit their concerns or complaints to our Customer Service Manager or Pharmacy Manager. These matters will be resolved within five (5) business days. Click Here for contact information.
Copyright ®
ADV-CARE, ADV-Care.com, advpharmacy, and its logo are registered trademarks of ADV-Care Pharmacy Inc. All rights reserved.
Web Conditions of Use
Conditions of Use
By visiting this Web site, you are accepting the policies and practices described in this notice. Click Here for more information.
Please note that this Use Policy is subject to change without notice and reflects ADV-Care Pharmacy’s current business practices. This policy is dated October 1, 2005.
Our Services
PRIVACY
All transactions are completely private. We do not share this information with anyone without your consent. For our registered customers, we provide complete MANAGED CARE with pharmacist counseling - completely private and confidential.
CONVENIENCE
ADV-Care provides you with convenience that exceeds your expectations. Everything you would expect from a community pharmacy is available to you without leaving the comfort of your home. If you have a Canadian drug plan, we will bill your insurer. All you pay is the deductible. We will ship your order to the address of your choice, including travel destinations within Canada. We also provide our prescription service to non-Canadian visitors who have a prescription written by a Canadian physician in Canada.
SELECTION
As a shopper, you can browse our product catalog. Categories include prescription (brand-name and generic) and non-prescription, over-the-counter (OTC) medications, herbs and vitamins, medical aids, and health or beauty products. You may search by description or by product name. Or, for your convenience, use our Virtual Pharmacist to answer your questions.
SERVICE
By filling out a short "User Profile" you become a registered customer. When filling a prescription and/or purchasing over-the-counter (OTC) products, your medical information will be used to help us protect you from drug interactions and inadvertent duplication or conflicts. In such situations, we will advise you, and, with your permission, our pharmacist will consult your doctor if needed. Registered customers may also take advantage of frequent shopper discounts on non-prescription medications, easy reordering, and online prescription filling and refills.
SAVINGS
Our prices are very competitive on more than 20,000 prescription and non-prescription items. You can use our prices to compare what you are paying now for the same product. ADV-Care offers immediate access to a live pharmacist and savings on essential pharmacy services, including charging only one low dispensing fee for a 3-month medication supply and medication synchronization to save on shipping costs. These savings amount to 66% of out-of-pocket costs.
DELIVERY
We will deliver to the address of your choice, including your holiday destinations within Canada. You pay no shipping charges on regular orders of CAD $89.00 or more delivered in Canada. (Check shipping and handling charges )
We accept all major credit cards. Alternatively, you may pay by E-transfer, E-check, or International Money Order. For special rush orders, we will deliver your order within 24-48 hours in Canada.
MANAGED CARE
Your pharmacist is a vital member of the health care team. Just as your doctor maintains your medical history, your pharmacist is best positioned to maintain your complete pharmaceutical records, both prescription and nonprescription. Working together, your doctor and your pharmacist can ensure the most effective and efficient treatment for your condition, eliminating all adverse interactions.  More Details ...
BENEFIT MANAGEMENT
We also provide group benefit management designed to meet the challenges of cost containment for pharmacy benefits at the source while maintaining the value of the benefits to the patient. More Details ...