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Instructions

First-time customers

1. 
   Register. Fill out the online form to provide your medical history, your physician's information and your contact information or click here to download the FAX kit.
2. If you're a US resident, print and fill out the Patient Customs Statement , and send it to us by Email, fax to (905) 948-0464 or mail. We only need this for your first order.



- If your are sending us your prescription by mail, you can include this form in the same envelope; see step 4 below.



3. Place your first order with us, whether it is a new prescription or a refill for you, by selecting the prescription medication you need and adding it to your shopping cart. Then provide your payment method and shipping address to complete the order.



- Do not forget to select your preferred refill reminder method, when you register, to get a reminder for your next order!



4. Send us your original prescription by mail, or ask your doctor to fax it to (905) 948-0464 directly. We are required by law to have the original prescription in hand before shipping any medication to you.
5. Track your order status until your medication arrives!

Returning customers

1. If you're ordering a refill, simply Log in, Select the medication you want to refill and place your order through the order form, then provide your payment method and shipping address to complete the order. You are done!
2. If you're ordering a new prescription, follow the above instructions, and then send us your original prescription by mail . Alternately, you can ask your doctor to fax it to (905) 948-0464 directly. We are required by law to have the original prescription in hand before shipping any medication to you.
3. Track your order status until your medication arrives!

* If you prefer to fax all your information to us, you can download our Fax Kit and fax the completed forms with your prescription.

Payment

We accept Visa, MasterCard, American Express, Discover Card, bank wire transfers, eChecks and international money orders. You can pay for your order in three ways:

• Online: Through our secure online system or app.
• By fax: Our fax is located in a secure area of our offices for your privacy. Simply print out the payment form (downloadable here), fill it out and fax it to (905) 948-0464 or toll-free to 1-877-948-0464.
• By telephone: Call our Customer Service at (905) 948 1991 or toll-free at 1 (888) 471-4721 during business hours (9:00 a.m. - 5:00 p.m. EST, Monday to Friday).

Payment by credit card

When supplying your credit card information, please be sure to include your name exactly as it appears on the card as well as the expiry date and the security code that appears on the back of the card. Click hereto download our Credit Card authorization form

Payment by eCheck

Payment by eCheck is essentially a pre-authorized debit from your bank account. To pay by eCheck, you must first fill out a pre-authorization form. For orders paid by eCheck, we require an additional two business days to clear the funds. Click here to download our eCheck pre-authorization form. You will need to print it, sign it, scan the signed copy and fax, email or mail it to us at our address.

You have three options for your eCheck pre-authorization:

• 1. You may pre-authorize a single payment in an exact amount.
• 2. You may pre-authorize regular payments for an exact amount. This is useful if you expect your prescription to remain identical for a long time.
• 3. You may pre-authorize a flexible payment option where the amount is permitted to change each time. This is useful if you think you may add, remove or change prescriptions in the future, or if you may wish to change your shipping options.

E-Check Debit Instructions

ADV-Care E-Check will produce a check or electronic debit for the amount of your purchase. The ADV-Care E-Check will be routed to your bank for payment, just like a check written from your checkbook. Only the amount that you have specified on the E-check will be debited from your account. Your bank will include the ADV-Care E-Check with your regular monthly statement information. This transaction is secure and all information contained within are subject to ADV-Care privacy standards.

• To use this E-check you must have a valid checking account with sufficient funds to cover this transaction.
• Take a check out of your check book and make it out to ADV-Care Pharmacy or write VOID across the front (Once the check is used, do not re-use again)
• A- Enter the numbers from the bottom of your check, from left to right. Do not enter the bank symbols, only the numbers. The first set of 9 numbers is the bank routing number & it is always 9 digits. The second set of numbers is your account number. The third set of numbers is your check number. Use the symbols as a guide. See below a copy of a typical US bank check.
• B- If you are using Canadian bank check, the first set of number is your check number, the second set of number is your bank number(always 4 digits). The 3 digits for the bank number is followed by your account number. See below a copy of typical Canadian bank check.
• Click on the "Continue" button to submit your account information. Charges are not automatic & only processed once your paperwork/order is complete. To avoid duplicate submission only click "Submit" once.
• Submit your AUTHORIZATION FOR E-CHECK DEBIT form when you use this payment method for the first time. Send this signed form with all the necessary paperwork for your first order (include original prescriptions, Customs Statement and a brief medical summary).
• Also, you can click here to download our E-check authorization form.
• Keep the carbon copy of your submitted check for your records.
• ADV-Care will provide a Receipt along with your order containing the details of your purchase.

A - Copy of US Bank Check

B - Copy of Canadian Bank Check

Conditions for E-check Debit Payments:

• There will be a $35.00 USD fee or the maximum amount permitted by law for returned checks. The check writer is also responsible for all other costs of collection.
• Your usage of E-check debit for payment is your acceptance of this agreement and its terms.
• Check fraud and fraud attempts will be reported to the authorities and prosecuted to the fullest extent allowed by law.

Payment by personal cheque

You can pay using a personal cheque made out to ADV-Care Pharmacy. If you are using the app, you can pay by cheque by taking a picture of your personal cheque and sending it in with your order. If you prefer to use mail, send it to our address or fax a copy of your check to (905) 948-0464.